Privacy Policy

Welcome to koosub ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Shenzhen Heyidian Advertising Media Co., Ltd., which operates koosub, collects, uses, stores, and discloses personal information when you visit https://koosub.com, browse our products, place an order, or contact our customer service team.

By using our website, you acknowledge that you have read this Privacy Policy. Where required by applicable law, we will obtain your consent before collecting or processing personal information for purposes that require consent.

2. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

2.1 Information You Provide

When you place an order, contact us, or otherwise interact with our website, you may provide:

Contact information: Name, email address, telephone number, and shipping or billing address.
Order information: Products purchased, order number, order status, delivery details, and transaction records.
Customer service information: Messages, inquiries, feedback, and photos or other information you choose to provide when reporting an order issue.
Other information: Any additional information you voluntarily submit through our website or customer service channels.

Please provide only the information reasonably necessary for your inquiry or transaction.

2.2 Payment Information

When you make a purchase, your payment may be processed by a third-party payment service provider.

Depending on the payment method, the payment provider may collect payment details such as card information or billing details. We may receive transaction confirmations, payment status, and limited payment-related information needed to process and manage your order.

We do not intend to store full payment card numbers or card security codes on our own systems. Payment information handled by third-party providers is subject to their applicable privacy policies and security practices.

2.3 Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, depending on the website technologies and services in use. This may include:

IP address and approximate location derived from it.
Browser type, device type, and operating system.
Pages viewed, referring pages, and interactions with website content.
Access dates, times, and general website usage information.
Technical information used to maintain website functionality, security, and performance.

2.4 Cookies and Similar Technologies

Our website or the third-party services integrated with it may use cookies, pixels, tags, or similar technologies.

These technologies may be used to:

Keep the website functioning properly.
Remember shopping cart contents and user preferences.
Understand website traffic and performance.
Measure advertising performance and, where enabled, help deliver relevant advertisements.
Detect suspicious activity and improve website security.

You can manage cookies through your browser settings and, where available, our cookie preference tools. Disabling certain cookies may affect shopping cart functionality, checkout, or other website features.

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

3. How We Use Your Information

We may use personal information for the following purposes:

Order processing: To confirm, process, fulfill, ship, and manage purchases.
Customer service: To respond to product questions, order inquiries, delivery issues, and return or refund requests.
Payments and fraud prevention: To facilitate payment processing, verify transactions, and help detect or prevent fraud and unauthorized activity.
Website operation: To maintain, troubleshoot, protect, and improve our website and shopping experience.
Analytics and advertising: To understand website performance and measure marketing campaigns, where applicable and permitted by law.
Communications: To send order confirmations, shipping updates, service announcements, and other transaction-related messages.
Legal compliance: To meet applicable legal obligations, resolve disputes, and enforce our policies.

We will use personal information for purposes consistent with the reasons it was collected, as permitted by applicable law.

4. How We Share Your Information

We do not disclose personal information indiscriminately. However, we may share relevant information with the following categories of recipients when necessary for the purposes described in this Privacy Policy.

4.1 Service Providers

We may share information with service providers that help us operate our business, such as:

Website hosting and e-commerce platform providers.
Payment processors and payment service providers.
Shipping, delivery, and order fulfillment providers.
Customer service and communication service providers.
Website analytics and performance service providers.
Advertising and marketing technology providers, where applicable.

These providers may process information on our behalf or in accordance with their own applicable privacy terms, depending on their role and relationship with us.

4.2 Legal and Safety Reasons

We may disclose information when reasonably necessary to comply with applicable laws, regulations, legal processes, or lawful requests; protect our rights and property; investigate suspected fraud; or protect the safety of our customers, our business, or others.

4.3 Business Transfers

If our business undergoes a merger, restructuring, acquisition, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

4.4 Advertising and Data Sharing

If we use advertising pixels, analytics tools, or similar technologies, certain online activity or device information may be made available to the relevant providers for measurement, analytics, or advertising purposes.

Some data sharing for targeted advertising may be considered "sharing" or "selling" under certain privacy laws, even when no money is exchanged. Where applicable, we will provide the disclosures and choices required by law.

We do not intend to sell personal information in exchange for money. Please contact us if you have questions about how your information is used or shared.

5. International Data Transfers

Our business is operated by Shenzhen Heyidian Advertising Media Co., Ltd., based in China. Depending on your location and the service providers involved in your transaction, your personal information may be processed or stored in countries other than the country where you live.

These countries may have data protection laws that differ from those in your jurisdiction. Where required by applicable law, we will take appropriate steps to protect personal information during international transfers.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, accounting, fraud prevention, dispute resolution, and legal compliance.

The retention period depends on the type of information, the reason it was collected, applicable legal obligations, and whether the information is needed to resolve an outstanding issue.

When personal information is no longer required, we will take reasonable steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

You should avoid sending sensitive payment information or unnecessary personal details through ordinary email.

8. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information.
Request a copy of certain personal information in a portable format.
Object to or restrict certain processing activities.
Withdraw consent where processing is based on consent.
Opt out of certain targeted advertising, sale, or sharing of personal information, where applicable.
Lodge a complaint with a relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions.

To submit a privacy request, email service@koosub.com with the subject line "Privacy Request." Please describe your request clearly. We may need to verify your identity before responding, and we will handle your request within the time required by applicable law.

You may also use your browser settings or available cookie preference tools to manage certain tracking technologies.

9. Additional Information for California Residents

If you are a California resident, you may have additional rights under applicable California privacy laws, depending on whether and how those laws apply to our business.

These rights may include the right to know, access, correct, or request deletion of certain personal information, and the right to opt out of certain sales or sharing of personal information for cross-context behavioral advertising.

California residents may submit a request by emailing service@koosub.com with the subject line "California Privacy Request."

We will verify and respond to requests as required by applicable law. We will not unlawfully discriminate against you for exercising privacy rights provided by law.

Where required, we will provide additional notices at the time personal information is collected and offer applicable opt-out mechanisms. If our use of advertising or analytics technologies constitutes a sale or sharing under applicable law, we will provide the required disclosures and choices.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services, including payment, shipping, analytics, and advertising providers.

These third parties may collect or process information in accordance with their own privacy policies. We do not control the privacy practices of independent third parties, and we encourage you to review their policies before providing personal information to them.

11. Children's Privacy

Our website is intended for a general shopping audience and is not directed to children who are not legally permitted to use the service independently under applicable law.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe a child has provided us with personal information inappropriately, please contact us at service@koosub.com. We will review the request and take appropriate action as required by law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website technologies, service providers, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page. Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically to stay informed about our privacy practices.

13. Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us using the details below.

Store Name: koosub
Website: https://koosub.com
Company Name: Shenzhen Heyidian Advertising Media Co., Ltd.
Email: service@koosub.com
Phone: +86 17727550406

Business Address:
Room 606, Shouchuang Business Building
No. 5 Longhua Guangchang 3rd Road
Fukang Community, Longhua Street
Longhua District, Shenzhen, Guangdong, China

Thank you for visiting koosub. We value your trust and are committed to handling your personal information responsibly.